Privacy Policy

Novacel Performance Coatings, Inc. is committed to maintaining the confidentiality, integrity and security of personal information entrusted to NPC by current and prospective customers. NPC’s philosophy is that privacy is important to the success and use of the Internet. This Privacy Statement sets forth Novacel Performance Coatings, Inc.’s privacy principles for and the practices that NPC will follow with respect to the privacy of the users of this web site. NPC may change this Privacy Statement from time to time. Please check back periodically because as we update and improve our different lines of service, new features may require modifications to this Privacy Statement. We hope you will take a moment to review the Privacy Statement of

Privacy Online

Novacel Performance Coatings, Inc. considers privacy, security and service in our online operations to be just as critical as in the rest of our business. Therefore, NPC employs all of the safeguards described herein. Troy Laminating & Coating's sites may contain links to other sites, including those of the Chargeur's group of companies and our trustworthy business partners. While NPC seeks to link only to sites that share NPC’ high standards and respect for privacy, NPC is not responsible for the practices employed by other sites.

If you have questions or concerns regarding this Privacy Statement, you should contact us at

How and Why NPC Obtains Personal Information

Personal Information about you, is data such as your name, address, e-mail address, user ID, etc. NPC uses Personal Information collected about you to provide you with superior service. We may use this information in order to develop and deliver products and services; process transactions; respond to inquiries from you; or to fulfill legal and regulatory requirements.

Some pages of Novacel Performance Coatings, Inc’s site may request that you voluntarily supply us with information. Some of it might be Personal Information, as described above. This allows us to enhance your site visit or follow-up with you. Whether the information is provided is up to you. If you voluntarily provide information, you have consented to the collection and use of your Personal Information as described above. NPC does not sell or rent personal information collected in this Web site to its business partners or to anyone else. NPC may provide aggregated statistics about visitors to this site. Such statistics may include volume, traffic patterns, and other related site information.

How NPC Protects Your Information

Novacel Performance Coatings, Inc. has always considered the protection of sensitive information to be a sound business practice and a foundation of customer trust. We employ information protection controls in keeping with industry standards and practices, and we regularly adapt physical, electronic and procedural controls to respond to the changing requirements and advances in technology. Unfortunately, no data transmission over the Internet can ever be guaranteed to be completely secure. While we strive to protect your Personal Information, Novacel Performance Coatings, Inc. cannot ensure or warrant the security of any information you transmit or receive. This is especially true of information you transmit to NPC via e-mail. We have no way of protecting unencrypted information until it reaches NPC. Once NPC receives your transmission, we make every commercially reasonable effort to ensure its security on our servers.

What do we do with the information we collect?

We use the information we collect to build strong business relationships with our customers. We want your business, so we want our sales staff to contact you. But when they do, we want them to know your needs and business requirements so they can offer you solutions that help your business succeed. We may also use your contact information to send you information that we hope will help you make sound purchasing decisions - such as: white papers discussing industry trends; customer newsletters; invitations to events such as seminars, product announcements and upgrades.

What about Cookies?

Novacel Performance Coatings, Inc’s sites, like many other commercial Web sites, may utilize a common technology called "cookies." Cookies are small amounts of data that are transferred to your computer’s hard drive through your web browser. Cookies help us collect information about how this Web site is used. Cookies can be used in a number of ways, such as recalling your preferences from earlier Web site visits. The help feature in most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Cookies created on your computer by NPC sites cannot be used to collect other information from your computer. The only information the site can read from cookies is information it already knew and stored on your computer.

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Troy Laminating and Coating renaming: new website!

In order to more closely align with our parent brand, Novacel, we are very excited to announce the rebranding of our business to Novacel Performance Coatings, Inc. Welcome to our new website!